• Work with various IT personnel to manage implementations within schedule and budget.
• Performs other related duties as required and/or assigned.

II. Data Warehouse

• Participate in project scope identification, data architecture development and project planning in coordination with other developers and lead developers.
• Analyze, enhance and maintain Data Warehouse systems utilizing Microsoft SQL Server.
• Develop data transformation processes, automating load processes and maintain and update current loading processes.
• Develop cubes using SQL Server Analysis Services.
• Develop reports using SQL Server Reporting Services.
• Utilize a defined project methodology and internal standards.
• Develop and improve standards and procedures to support quality development, testing, production and operational oversight of the data warehouse processes.
• Develop and oversee monitoring systems and remedial processes to ensure data loads always occur on schedule and data is accurate.
• Assure all programs are documented using standardized documentation procedures.
• Provide high-level estimates as well as accurate detailed estimates.

Minimum Qualifications—

• Crop insurance background, knowledge, and experience preferred.
• Strong SQL 2005 or SQL 2008 background, knowledge, and experience preferred.
• Ability to utilize SQL technical skills and creative thinking.
• SharePoint background, knowledge, and experience preferred.
• Exhibit solving and analytical skills.
• Must be motivated and a self-starter, must be detailed oriented.
• Must be proficient in MS Word, Excel, Visio, and experienced with database applications.
• Knowledge of data modeling preferred.

• Reviews documents for accuracy and timeliness.
• Demonstrates proficient knowledge of company policies and procedures.
• Demonstrates proficient knowledge of company software applications to develop information for new or renewal policies and related reports.
• Analyzes and researches detailed policy information related to FCIC error resolution.
• Reads and interprets FCIC documents.
• Produces accurate written communication.
• Analyzes and revises reports.
• Participates in surveys and studies by department to produce production and loss analysis reports as required.
• Performs other related duties as required and assigned.

External

• Responds to common inquiries from RMA and RSOs.
• Reviews policy information for insurance coverage, proper rating, reports from loss control consultants and other information to determine if application is acceptable for the program(s) available.

II. Service & Support

Internal

• Assists with data entry as needed.
• Collaborates effectively with other Underwriters and the ProAg organization.
• Communicates professionally and effectively both orally and in writing with other ProAg staff and customers.
• Presents a professional appearance at all times.
• Works closely with Sales, Claims, Compliance, and Accounting departments.
• Communicates orally, by correspondence or in person with clients to obtain further information, run quotes, explain company underwriting policies or service existing accounts.

External

• Follows procedures when handling calls from Agents.
• Demonstrates best practices and desired behaviors when dealing with problem underwriting concerns, issue resolution, and training.

Minimum Qualifications—

• Requires a high school diploma and/or at least 2 years of experience in the crop insurance industry or a related area.
• Familiarity with underwriting concepts, practices and procedures within the crop insurance industry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Demonstrates the ability to communicate effectively both horizontally and vertically in orally and in written format with employees and the general public, to maintain confidentiality in daily operations, to conduct daily duties in a professional appearance and manner.
• Strong analytical skills with an attention to detail.
• Proven administration and customer service skills.
• Ability to learn and use Microsoft Office Suite and automated underwriting and/or processing systems.

• Reviews documents for accuracy and timeliness.
• Demonstrates proficient knowledge of company policies and procedures.
• Demonstrates proficient knowledge of company software applications to develop information for new or renewal policies and related reports.
• Analyzes and researches detailed policy information related to FCIC error resolution.
• Reads and interprets FCIC documents.
• Produces accurate written communication.
• Analyzes and revises reports.
• Participates in surveys and studies by department to produce production and loss analysis reports as required.
• Performs other related duties as required and assigned.

External

• Responds to common inquiries from RMA and RSOs.
• Reviews policy information for insurance coverage, proper rating, reports from loss control consultants and other information to determine if application is acceptable for the program(s) available.

II. Service & Support

Internal

• Assists with data entry as needed.
• Collaborates effectively with other Underwriters and the ProAg organization.
• Communicates professionally and effectively both orally and in writing with other ProAg staff and customers.
• Presents a professional appearance at all times.
• Works closely with Sales, Claims, Compliance, and Accounting departments.
• Communicates orally, by correspondence or in person with clients to obtain further information, run quotes, explain company underwriting policies or service existing accounts.

External

• Follows procedures when handling calls from Agents.
• Demonstrates best practices and desired behaviors when dealing with problem underwriting concerns, issue resolution, and training.

Minimum Qualifications—

• Requires a high school diploma and/or at least 2 years of experience in the crop insurance industry or a related area.
• Familiarity with underwriting concepts, practices and procedures within the crop insurance industry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Demonstrates the ability to communicate effectively both horizontally and vertically in orally and in written format with employees and the general public, to maintain confidentiality in daily operations, to conduct daily duties in a professional appearance and manner.
• Strong analytical skills with an attention to detail.
• Proven administration and customer service skills.
• Ability to learn and use Microsoft Office Suite and automated underwriting and/or processing systems.

• Reviews documents for accuracy and timeliness.
• Demonstrates proficient knowledge of company policies and procedures.
• Demonstrates proficient knowledge of company software applications.
• Supports the analyses and research of detailed policy information related to FCIC error resolution.
• Supports the interpretation of FCIC documents.
• Prepares and processes policies and endorsements.
• Monitors and manages reports.
• Performs other related duties as required and assigned.

External

• Responds to complex inquiries from Agents, RMA and RSOs.
• Supports the review of policy information for insurance coverage and other information to determine if application is acceptable for the program(s) available.

II. Manage/Coach

• Manages regional Underwriting Staff for Multi Peril insurance products.
• Assists in the development and implementation of training for Underwriting Staff.
• Assists in the performance evaluation of each Underwriter in assigned Region.
• Promotes the execution of ProAg business strategies including implementation and training of the OASIS program.

III. Service & Support

Internal

• Communicates orally, by correspondence or in person with account executives, clients and underwriters to obtain further information, run quotes, explains company underwriting policies or service existing accounts.
• Assists Sales, Claims, Compliance and Accounting in the resolution of problems and questions.
• Collaborates effectively with other Underwriting Supervisors and the ProAg organization.
• Presents a professional appearance at all times.
• May assist with data entry when needed.

External

• Assists Agents in the resolution of problems and questions.
• Demonstrates best practices and desired behaviors when dealing with problem underwriting concerns, issue resolution, training and Agents.

Minimum Qualifications—

• Requires an Associate’s Degree and/or five years of experience in the crop insurance industry or a related field.
• Expertise with underwriting concepts, practices and procedures within the crop insurance industry.
• Proficiency in written and mathematical processes.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Demonstrates the ability to communicate effectively both horizontally and vertically in oral and in written format with employees and the general public, to maintain confidentiality in daily operations, to conduct daily duties in a professional appearance and manner.
• Strong analytical skills with an attention to detail.
• Proven administration and customer service skills.
• Ability to learn and use Microsoft Office Suite and automated underwriting and/or processing systems.

• Review crop hail documents for accuracy and timeliness.
• Respond to common inquiries from regulatory agencies.
• Knowledge of company policies and procedures.
• Proficient knowledge of company software applications to develop information for new or renewal policies and related reports.
• Read and interpret NCIS documents.
• Communicate information clearly and effectively.
• Produce accurate written communication.
• Analyze and research detailed policy information related to NCIS error resolution.
• Analyze and revise reports.
• Review policy information for crop hail insurance coverage, proper rating, reports from loss control consultants and other information to determine if application is acceptable for the program(s) available.
• Perform other related duties as required and assigned.

Minimum Qualifications—

• Requires a high school diploma.
• Familiar with underwriting concepts, practices and procedures within the crop insurance industry.
• Strong analytical skills with an attention to detail.
• Demonstrates the ability to communicate effectively both orally and in writing with employees and the general public, to maintain confidentiality in daily operations, to conduct daily duties in a professional appearance and manner.

• Reviews documents for accuracy and timeliness.
• Demonstrates proficient knowledge of company policies and procedures.
• Demonstrates proficient knowledge of company software applications to develop information for new or renewal policies and related reports.
• Analyzes and researches detailed policy information related to FCIC error resolution.
• Reads and interprets FCIC documents.
• Produces accurate written communication.
• Analyzes and revises reports.
• Participates in surveys and studies by department to produce production and loss analysis reports as required.
• Performs other related duties as required and assigned.

External

• Responds to common inquiries from RMA and RSOs.
• Reviews policy information for insurance coverage, proper rating, reports from loss control consultants and other information to determine if application is acceptable for the program(s) available.

II. Service & Support

Internal

• Assists with data entry as needed.
• Collaborates effectively with other Underwriters and the ProAg organization.
• Communicates professionally and effectively both orally and in writing with other ProAg staff and customers.
• Presents a professional appearance at all times.
• Works closely with Sales, Claims, Compliance, and Accounting departments.
• Communicates orally, by correspondence or in person with clients to obtain further information, run quotes, explain company underwriting policies or service existing accounts.

External

• Follows procedures when handling calls from Agents.
• Demonstrates best practices and desired behaviors when dealing with problem underwriting concerns, issue resolution, and training.

Minimum Qualifications—

• Requires a high school diploma and/or at least 2 years of experience in the crop insurance industry or a related area.
• Familiarity with underwriting concepts, practices and procedures within the crop insurance industry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Demonstrates the ability to communicate effectively both horizontally and vertically in orally and in written format with employees and the general public, to maintain confidentiality in daily operations, to conduct daily duties in a professional appearance and manner.
• Strong analytical skills with an attention to detail.
• Proven administration and customer service skills.
• Ability to learn and use Microsoft Office Suite and automated underwriting and/or processing systems.

• Assists in maintaining an effective claims structure for their territory.
• Communicates with and supports the Compliance Department including providing personnel when needed (i.e. Adjuster training.)
• Communicates with and supports the Sales team as needed.
• Oversees Adjuster Expenses to ensure the LAE is managed within budget expectations and promptly communicates challenges or issues.

External

• Assists in developing, executing and adjusting the Claims structure within territory to meet market changes/demands.
• Assists in managing succession plans for Adjusters in assigned territory.

II. Manage

Internal

• Manages area Adjusters for Multi Peril and Crop Hail insurance products.
• Develops and implements training for Adjusters.
• Conducts performance evaluations of each Coordinator and Adjuster in their Region.
• Responsible for Adjuster communication in the field.

External

• Follows procedures when handling calls from Agents on regulatory issues and problem claims.
• Communicates timely with Agents.
• Demonstrates best practices and desired behaviors when dealing with problem claims, issue resolution and training.
• Models desired behaviors effectively.

III. Claims

Internal

• Assigns claims in the system to Adjusters.
• Assists in the process of setting reserves.
• Provides training & guidance with problem claims.
• Ensures all field claims activities are conducted in compliance with ProAg, state and federal standards.
• Partners with Underwriting as needed to resolve errors coming from the field.
• Maintains a strong working knowledge of regulatory rules and company regulations and procedures.
• Responsible for the promotion and execution of ProAg business strategies including implementation and training of the LASS program.
• Reviews an appropriate number of claims per Adjuster per year before they are sent for processing or are paid.
• Involved in claims processing support.
• Provides system expertise to Adjusters as issues arise.

External

• Builds and maintains internal and external customer satisfaction with claims processing through effective claims handling and follow-up.
• Assists Adjusters in resolving complex or sensitive disagreements and conflicts.
• Effectively leads a rational process of illuminating issues, enhancing understanding of divergent interests, and identifying a workable solution.
• Acts as first point of contact around Agent concerns or questions; providing the answer or a contact to help resolve any issues outside of ones control.

Minimum Qualifications—

• Degree in Agriculture is preferred.
• Previous crop insurance management experience.
• 3+ years of crop insurance experience in claims or compliance is preferred.
• Demonstrates the ability to communicate effectively both horizontally and vertically in orally and in written format with employees and the general public, to maintain confidentiality in daily operations, to conduct daily duties in a professional manner.
• Able to manage a large territory with multiple direct reports.
• Computer skills are required with demonstrated ability to work from home if necessary.

• Communicate and work with agents in the development of policies and procedures related to the use of precision ag technologies within the agencies.
• Consult with customers or other departments on project status and proposals, and software system design and maintenance.
• Manage change requests, bugs and enhancements reported by the customers.
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Develop testing procedures for the integration of the Precision Ag software and crop insurance applications.
• Coordinate training of crop insurance applications and Precision Ag software integration.
• Performs other related duties as required and/or assigned.

II. Information Technology

• Communicate and work with ProAg senior managers in the development of a precision ag vision for ProAg focused on the integration of precision ag data with crop insurance systems and other government regulatory systems.
• Analyze and design technology solutions to support utilization of Precision Ag data for crop insurance processing.
• Design and test computer programs or software packages to handle specific business functions such as acreage reporting, mapping, underwriting, claims processing, and reporting.
• Design and review programs using workflow chart and diagram, and applying knowledge of computer capabilities, subject matter, business requirements, use cases, and government regulations.
• Consult with managerial, field operations, agency organizations, and technical personnel to clarify program intent, identify problems, and suggest changes.
• Perform system analysis to maintain and control the use of computer systems software.
• Write documentation of program development, subsequent revisions and training manuals. Prepare detailed design specification including workflow charts and diagrams that describe input, output, and logical operation, and convert them into a series of instructions coded in a computer language.
• Consult and assist with any information technology team member to define and resolve technology issues.

Minimum Qualifications—

• Minimum of 5 years of experience in working with remote sensing hardware and software. Have an understanding of how spatial data can be used in a crop insurance processing system.
• Requires a Bachelor’s Degree in Management of Information Systems or related field with 5+ years of experience in software development management, business systems analysis, and project management or in a related field.
• Working knowledge of Microsoft transact-structural query language (T-SQL; MySQL software; Oracle procedural language/structured query language PL/SQL; Sybase SQL Server).
• Working knowledge of office policy and procedures as well as proficient use of Microsoft Office 2003 & 2007.
• Highly motivated, self-starter with the ability to work from high-level objectives and goals.
• Must be able to quickly grasp new technological concepts and implement them.
• Must have strong organizational, complex problem solving, and analytical skills.
• Self starter with strong attention to details.
• Must be able to analyze and understand written procedures.
• Demonstrates the ability to communicate effectively both orally and in written formant with employees and the general public; to maintain confidentiality in daily operations; to conduct daily duties in a professional appearance and manner.

• Possesses a proficient knowledge of company policies and procedures, underwriting guidelines, products and software applications.
• Acts as the first point of contact concerning any accounting or underwriting concerns or questions to help resolve the issue.
• Is able to communicate both horizontally and vertically throughout the organization to leverage internal resources as needed.
• Acts as first point of contact concerning any agent concerns or questions; providing the answer or a contact to help resolve the issues.

II. Produce / Sell

• Follows a defined sales process.
• Drives premium and meets sales metrics as outlined in this profile.
• Develops new business by enlisting/recruiting new agents. Required travel up to 80% of time including over-night stays.

III. Train / Educate

• Learns ProAg programs, products and technology.
• Transfers knowledge in an easy to understand fashion.
• Works with internal resources as necessary to prepare for and deliver necessary training or educational events.
• Trains Agents on ProAg programs, products and technology.
• Conducts sales presentations to agents in small or large group forums.
• Hosts continuing education courses for agents, farmers and other industry professionals.

IV. Plan / Professional Development

• Creates and implements a marketing plan for assigned territory that aligns with company philosophies & business strategies.
• Proactively seeks out new knowledge, skills or information required to be an “expert” in their craft.
• Works with peer groups or in teams where necessary to best penetrate the market in assigned territory.
• Facilitates joint planning with agents to grow business as a team.
• Holds external memberships or networks through organized groups in an effort to stay knowledgeable and well connected within the industry.

Minimum Qualifications—

• Requires a high school diploma with at least 5 years of experience in the crop insurance industry or in a related area.
• Prefer an Agriculture or Business Degree with farming background.
• Prefer sales experience.
• Familiar with underwriting concepts, practices and procedures within the crop insurance industry.
• Strong analytical skills with an attention to detail.
• Demonstrates the ability to communicate effectively both orally and in writing with employees and the general public, to maintain confidentiality in daily operations, to conduct daily duties in a professional appearance and manner.

• Advise management and development supervisors about maintenance of software systems, application code promotion, and automation/tool implementation.
• Consult with internal customers or other departments on project status, proposals, and technical issues as they relate to routine processing or software code promotion.
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person as needed.
  Performs other related duties as required and/or assigned.

II. Information Technology

• Work with Development to implement and maintain application source code promotion procedures, scripts and tools.
• Develop plans to safeguard production tables and code from accidental or unauthorized modification and to meet emergency data processing needs.
• Implement and maintain application monitoring tools.
• Coordinate the scheduling of daily batch workload for computer processing.
• Document and automate daily, weekly, monthly and annually scheduled tasks and ensure successful completion of all jobs.
• Modify existing automated procedures to correct errors and to adapt it to new hardware or to upgrade interfaces and improve performance.
• Provide training to other groups within IT on newly installed system management tools.
• Facilitate the installation of new or changed application software.
• Prepare reports and correspondence concerning project specifications, activities and status.
• Consult with Help Desk to ensure appropriate communications regarding software and hardware upgrades are distributed to customers.
• Use computer systems (including hardware & software) to program, write software, set up functions, enter data, or process information.
• Keep up-to-date technically and apply new knowledge to job.
• Evaluate and recommend best practices and tools related to production control tasks.

Minimum Qualifications—

• Requires a Bachelor’s Degree in Computer Science or related field with at 2+ years of experience in software development, software engineering, code management, application server management or in a related field.
• Working knowledge of office policy and procedures as well as proficient use of Microsoft Office® 2003 & 2007.
• Highly motivated with the ability to work from high-level objectives and goals.
• Must be able to quickly grasp new technological concepts and implement them.
• Must have strong organizational, complex problem solving, and analytical skills.
• Self starter with strong attention to details.
• Must be able to analyze and understand written procedures.
• Demonstrates the ability to communicate effectively both orally and in written formant with employees and the general public; to maintain confidentiality in daily operations; to conduct daily duties in a professional appearance and manner.
• Experience working with production control processes required.
• Working knowledge of structural query language (T-SQL; MySQL software; Oracle procedural language/structured query language PL/SQL; Sybase SQL Server) and scripting languages (Ant; PHP; Pearl) preferred.

• Advise customer about, or perform maintenance of application software.
• Consult with customers or other departments on project status, proposals, and technical issues such as software system design and maintenance.
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Performs other related duties as required and/or assigned.

II. Information Technology

• Correct errors by making appropriate changes and rechecking the program to ensure the desired results are produced.
• Conduct trial runs of programs and software applications to be sure they will produce the desired information and the instructions are correct.
• Design, develop, and maintain computer programs or software packages to handle specific business functions such as quoting, underwriting, billing, claims adjusting, claims processing, and reporting.
• Design, review, and write programs using workflow chart and diagram, and applying knowledge of computer capabilities, subject matter, business requirements, use cases, and government regulations.
• Perform or revise, repair, or modify existing programs to increase operating efficiency or adapt to new requirements.
  Consult with managerial, field operations, agency organizations, and technical personnel to clarify program intent, identify problems, and suggest changes.
• Perform system analysis and programming tasks to maintain and control the use of computer systems software.
• Compile and write documentation of program development and subsequent revisions, inserting comments in the coded instructions so that others can understand the programs.
• Prepare detailed design specification including workflow charts and diagrams that describe input, output, and logical operation, and convert them into a series of instructions coded in a computer language.
• Consult and assist with any information technology team member to define and resolve technology issues.

Minimum Qualifications—

• Requires a Bachelor’s Degree in Computer Science or related field with at 5+ years of experience in software developing, software engineering, business systems analyst, and application developer or in a related field.
• 5+ years development in Microsoft development tools (e.g., .net).
• Working knowledge of Microsoft transact-structural query language (T-SQL; MySQL software; Oracle procedural language/structured query language PL/SQL; Sybase SQL Server).
• Working knowledge of office policy and procedures as well as proficient use of Microsoft Office 2003 & 2007.
• Highly motivated, self-starter with the ability to work from high-level objectives and goals.
• Must be able to quickly grasp new technological concepts and implement them.
• Must have strong organizational, complex problem solving, and analytical skills.
• Self starter with strong attention to details.
• Must be able to analyze and understand written procedures.
• Demonstrates the ability to communicate effectively both orally and in written formant with employees and the general public; to maintain confidentiality in daily operations; to conduct daily duties in a professional appearance and manner.

• Maintain a qualified and trained reviewer status.
• Consult with the insured to obtain the needed information and documentation to complete the review process.
• Completes assigned reviews in a timely manner.
• Monitors the compliance module for assignment of reviews.
• Coordinates with adjusting staff to be aware of high dollar reviews required.
• Scans appropriate review documentation into the Quality Control module.
• Consults with the Compliance Supervisor or Compliance Reviewer and Coordinator on problems and procedural issues during the review process.
• Consults with claims adjusters with regards to the claim process to minimize review completion time.
• Consults with claim supervisors on claim problems discovered during the review process.
• Performs other related duties as required or assigned.
• Minimum Qualifications—To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience—Experience and/or training in the crop insurance industry. Candidate must have strong working knowledge of the industry rules, regulations and procedures. Degree in Agriculture preferred and/or strong farm background. Candidate must be proficient in Word, Excel, and the internet. Ability to communicate effectively and professionally orally and in writing.

Field Representative—Nebraska
Full-time/Exempt

Position Summary—The Field Representative position is responsible for driving premium and recruiting new agents. This position is the main point of contact for agent questions or concerns, training, and education as well as underwriting support. Must have the ability to communicate oral and written information clearly and effectively.

Duties & Responsibilities—

• Exercises independent judgment in the handling of routine and complex claims.
• Conveys regulations and interpretations to Insureds and Agents on crop and policy provisions.
• Utilizes the Loss Adjusting Manual (LAM) during the creation of special reports on judgments outside of procedure.
• Understands APH procedures and verification practices.
• Provides input on assigning losses.
• Monitors claims work.
• Performs fact-finding (regarding crop damage), records information and transmits loss information to accurately assess indemnity.
• Ensures claims are scanned into the system.
• Uses LASS system functionality for supported crops and conditions.
• Completes and tracks claims for timeliness.
• Demonstrates an ability to organize and track work effectively.
• Demonstrates time management skills yet remains flexible for accommodating priority changes or unexpected events.
• Performs other related duties as required and assigned.

II. Service & Support

• Communicates information clearly and effectively at Supervisor, Insured and Agent level.
• Demonstrates timely communication with other Claims personnel, Compliance, and other Regional staff.
  
• Provides Claims Managers with procedural claims interpretation as needed.
• Provides training and/or technical assistance to other crop insurance adjusters as needed.
• Provides support to other regions as needed during high claims seasons.

Minimum Qualifications—

• Requires a high school diploma. Previous experience in the agriculture industry is preferred.
• Possesses strong analytical skills with an attention to detail.
• Demonstrates skill in interpersonal communications, negotiation, and conflict resolution.
• Demonstrates the ability to communicate effectively both orally and in writing with employees and customers.
• Ability to maintain confidentiality in daily operations.
• Ability to conduct daily duties in a professional appearance and manner.