October 5th is recognized by the United States Congress as Customer Experience (CX) Day. On this day, we recognize our customers who trust us to fulfill their crop insurance needs and ProAg’s team members, who earn that trust every day – rain or shine.
CX Day is sponsored by the Customer Experience Professionals Association (CXPA), the world’s leading CX organization. This year’s theme should be familiar at ProAg: CX is a Team Sport.
Appreciating our customers.
A great way to show our appreciation is by living our core values. At ProAg, the customer experience is integral to our values. Today, let’s focus on two of our values:
- Customer Focus means that when we say the customer comes first, we mean it. Listening to our customers is a top priority and drives our efforts to constantly raise our level of service. We pledge to make doing business with us a positive customer experience.
- Listening means asking agents and policyholders about their wants and needs – what we call Voice of the Customer research. Listening also means marrying the results of our research with your expertise and insights to deliver solutions that help agents grow their businesses with ProAg while helping policyholders manage their risk. Over time, listening builds trusted relationships among agents, policyholders, and each other.
Celebrating our team members.
We join a global community to celebrate the impacts customer-focused professionals like you make while working as a team. Together we are improving the agent’s journey of selling and servicing crop insurance policies with better systems, information, and education. Together we are improving the policyholder’s journey through knowledgeable and innovative claims adjusting and processing, and by assuring our agents are able to provide the best possible service to their policyholders.
Thanks to our customers for the opportunity to earn their trust and business. And thanks to all ProAg team members for making it happen.
Join the Conversation
Learn more about Customer Experience and CX Day 2021, hear from other CX professionals by joining a LinkedIn online event, or talk about we can improve the customer experience at ProAg. Contact Joel Block at [email protected] or Aaron Janes at [email protected].
ProAg employees: Celebrate the day! Enter a random drawing contest to win a ProAg backpack by uploading a selfie or photo with your coworkers wearing ProAg clothing to Microsoft Teams. If more than one person is in the photo, be sure to @mention them so they are entered as well.